The proof is the 30 years that came before the company.
Chaingent was built by our founder, Andrew — someone who's sat on both sides of this problem, technology and BPO operations, not learning either one on the job.
30 years in IT. 15 years in BPO. One intersection.
Started in IT
Andrew's technology career begins at 19 — over two decades of hands-on IT experience that would eventually span infrastructure, platform architecture, and enterprise systems, long before "AI strategy" was a job title.
Into the BPO / call center world
A move into the BPO and call center industry adds the operational half of the picture: what it actually takes to run a contact center at scale, what clients ask for, and where the gap between "the platform can do that" and "the platform is configured to do that" quietly costs money.
Chaingent
Those two tracks converge into Chaingent — a firm built specifically around how BPOs operate, pairing real CCaaS/BI/AI platform expertise with the industry judgment to know what's actually worth building, delivered under your name or ours.
We're not learning your business as we go.
Most firms sell you either tech implementation or business strategy — rarely both, and rarely built specifically around how a BPO operates. Chaingent sits at that intersection: real platform expertise (CCaaS, BI, AI) paired with the industry judgment to know what's actually worth building, and the flexibility to show up as your name or ours.
The name says it directly: we're change agents, and AI is the mechanism. Ch·AI·ngent.
Not sure where to start? That's fine — most BPOs aren't either.
Tell us what's not working, and we'll tell you what we'd actually do about it.
Contact Our Sales Team